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Hertz Car Rental
- Transportation Services
- Aurora, IL
About this business
Location details
902 N Lake St, Aurora, IL, 60506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Didn’t fully realize using a debit card meant a $500 hold on my account. That aside (it’s. Hertz policy) the Edgar did everything he could to make up for my distress. I was rented a super nice 2026 Nissan Rogue. Although this rental could seriously use a facelift I would rent from here again due to the wonderful Customer service and attentiveness of the rep!
Hertz branch manager Edgar M is awesome! Super helpful, walked around the car with me, and took pictures of all the little things so I wouldn’t get blamed for them. He went above and beyond—definitely using this location again!
Horrible customer service, I called to get information and how to modify my reservation. The employee who is generally there most of the time is beyond rude and super dismissive. I have dealt with this employee 2x in the last 30 days and each time he extremely rude. If there are no other options I still would advise keep looking because the deals aren't worth the treatment you will receive.
They gave our car away. I read this reservation up and down it did NOT say I needed to be there by a specific time. The people inside were totally unhelpful and dismissive then admitted to overbooking. One flat out lied and said he tried reaching me at 9am which was an absolute lie. Don’t waste your time with Hertz and do NOT waste your time with this location or staff.
Cruz was lovely! He was straightforward, quick, informative, and personable. I was in and out in 10 minutes with my rental. Thanks!
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 2.8 star rating with 188 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is closed now. It will open tomorrow at 8:00 a.m.
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