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5411 Brookpark Rd, Parma, OH, 44129, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 6:00 p.m. | |
Tue | 8:00 a.m. to 6:00 p.m. | |
Wed | 8:00 a.m. to 6:00 p.m. | |
Thu | 8:00 a.m. to 6:00 p.m. | |
Fri | 8:00 a.m. to 6:00 p.m. | |
Sat | 9:00 a.m. to 12:00 p.m. | |
Sun | Closed |
Rental was clean, had low miles and the staff was very friendly.
Was 50 minutes late picking me up. Called after 20 mins and was put on hold. While on hold, the body shop called to ask and they said he's on his way, they never picked up my call to tell me the same. 15 more mins called again and was told give the porter 10 more mins, he drives slow. Finally gets there! Drove the 12 minutes back to Hertz. Was told I had to have a card on file, but didn't know the amount. They then asked if I had any other cards or if I can leave and move money around. Even if I could move money around how d... read more
I've used this location about 3 times now. They have the cars I like to drive and the manager was on top of everything. She could multitask better than most people in this world and it kept the people moving in and out of the store.
DON'T USE HERTZ, especially this location. The Manager there, Rhonda doesn't care about customer service and Hertz Brand. Had a pick up car reservation at 9 am, went to the location at 850am, and was told they don't have a car for me and had to wait till 1015am to get a car, which ended to be a faulty car and broke down on the road for an engine problem. Had to go to three different locations to try to exchange the car but they don't have a car for me, missed my appointment in NY were i was traveling the whole trip for and f... read more
I would never ever recommend this particular Hertz location. Surely they aren’t representative of the entire company but this local staff was horribly rude and unprofessional and made my entire experience a nightmare. Absolutely horrible communication.
Hertz Car Rental has a 3 star rating with 351 reviews.
Hertz Car Rental is open now. It will close at 6:00 p.m.
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