Hertz Car Rental

Harlem 

on Google

a month ago

UPDATE: 7/24/25 - On 7/21/25 I received a collections notice for $7,244.83 stating that if I did not respond in 5 days, it would go to collections. I called the claims specialist several times and she did not answer my calls, but she was responsive in email. As of today, I received confirmation from her that they have found that I am not liable for the damages. I am grateful that they made a thorough investigation; however, this experience with Eugene Airport Hertz has deterred me from continuing my loyalty as a Hertz Gold M... read more

Harlem 

on Google

a month ago

READ BEFORE RENTING - I AM BEING CHARGED FOR DAMAGES THAT TOOK PLACE AFTER I RETURNED THE VEHICLE. On 6/15/25, I picked up a car from the Hertz Portland Airport center. I returned it to the Eugene Airport on 6/19/25 and received a statement of charges, not noting any damage to the vehicle. On 6/23/25 I receive a "Vehicle Incident Report" stating that there was a "major collision" on the passenger side door. I would have known if I had a "major collision". I called the Claims Customer service number in the email and was told ... read more

Kenneth Butler 

on Google

a month ago

I reserved my car online before my trip to Eugene. Walked up to the desk, showed my ID, and got the keys to my rental. The total process took less than 3 minutes. Staff were friendly and attentive to my needs. Very smooth process and had no issues. 

Ken Krechmer 

on Google

2 months ago

I was not satisfied with the car I have received June 19 from Hertz (rental record 988181051). The gas tank was 1/8 of a tank low. The wind shield was dirty. My wife, who is short, has trouble getting into such a high vehicle (Jeep Wrangler) which was missing the running boards. I was told at the airport Hertz counter that they have no other cars available even though I requested an economy car well in advance. 

Laurel & Seth 

on Google

2 months ago

WILL NOT ANSWER THE PHONE. Unbelievable. Will never use Hertz again.