Hertz Car Rental

De’Arin B. 

on Google

3 weeks ago

Jenny went above and beyond yesterday. Thank you 

Mahtab Ahmed Panhwar 

on Google

a month ago

Dear Hertz Customer Service, I am writing to express my deep disappointment with the service I recently received at your Lafayette Airport (LFT) location. Two months ago, I made a reservation for a 7-seater minivan for my family trip. Upon arrival to pick up the vehicle, I was informed that the only available option was a Hyundai Palisade. I had made the booking well in advance specifically to ensure that a proper minivan would be ready, so I don’t understand how such a substitution—with no prior notice—was acceptable. To ma... read more

Cornelius Campbell 

on Google

a month ago

Let’s see, where do I begin? I reserved a 12 passenger van three months ago to be prepared for a beach trip ahead of time. 4 days before our trip I received a call from Brennan stating that the passenger vans had a recall and that he was calling to offer different options. The only option he could offer was smaller vehicles; that wouldn’t carry the passengers I have. Mind you this recall had been out for a month already. So I had asked for two vehicles instead, and was told no, because the amount I paid online was too low of... read more

bethany thomas 

on Google

2 months ago

Reserved a cargo van a day in advance for a trip. Received multiple confirmation emails and texts, including one a single hour before pick up. Just to show up and be told they have NO vehicles for rental. And that the system will let you book regardless of if they have the stock or not. Do not recommend whatsoever unless you’re cool with your vehicle not actually being there and having to last minute find alternative options. Customer service was no help whatsoever.