This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Hertz Car Rental
- Transportation Services
- Farmington Hills, MI
About this business
Location details
29319 Grand River Ave, Farmington Hills, MI, 48336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
My husband attempted to rent a car from this location. Called on Friday to confirm the vehicle for pick up and the hours for a scheduled Saturday pick up. Showed up at 10am, as suggested by employee since that was when they open, waited for 2 hours. No one came. There were 10 people waiting for the cars they had rented. Edit: We called customer service to cancel the reservation and made a formal complaint. We still have no vehicle to take on our trip and will be reaching out to other companies before we leave tomorrow. The l... read more
I booked a car for 10:00 AM and arrived early at 9:30 AM. The branch was completely closed — no staff, no updates, no calls, nothing. I waited outside until 12:00 PM and no one ever showed up. This is absolutely unacceptable and a complete waste of time. How can a major company like Hertz confirm bookings when their own branch isn’t even open? I had to cancel my reservation after waiting for hours. Totally unprofessional — never again.
————Ruined Family Vacation————— We were supposed to take a family vacation after renting from this location at 10AM this morning, but couldn’t get a car because NO one showed up to open up the facility. Alongside many more people waiting, we waited for the location to open up no one showed up between the times of 10AM and 12PM, the time this location was supposed to be open. Calling the number listed got us to someone in Philippines who said that the facility was open. Adding pictures from this morning from 10:30 AM and 11:3... read more
Horrible experience at Hertz, filthy ride! Warning lights, terrible ride and no apology!
This location in Farmington was a phenomenal experience. It was professional and quick. I had horrible experiences prior to this one at the location on telegraph in Southfield and also the location in ferndale. The manager , a black woman that sat in the office at that location was rude, condescending, and found a problem for every solution. She needs to be retrained. On the other hand the black gentleman at the Farmington location that worked on 9/12/25 was amazing.
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 2.4 star rating with 74 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com