Hertz Car Rental

Rudy Vasquez Jr 

on Google

a week ago

When I arrived at the rental counter I was asked my name and told it would be placed on a wait-list. It was then mentioned that cars were being washed. I was 4th in line and folks steadily approached but there was never any sense of urgency or customer centered focus in the process. There were 2 reps working once cats became available but the second guy mysteriously stopped assisting. Maybe they ran out of cars again but I thought you couldn't finalize a reservation unless there were cars available. Needless to say Hertz has... read more

Rob Wynn Frey 

on Google

2 weeks ago

I've never heard of a Hertz airport location that closes before the last arriving flight. Left me and a few other customers stranded at the airport to spend the night on the floor. Absolutely unacceptable! 

James Harris 

on Google

2 weeks ago

Dear Hertz Team, I am writing to express my utter frustration with the experience I had with your company on April 1, 2025. This marks the second time within a week that I have encountered significant issues with Hertz, and I am now thoroughly disillusioned with your service. At 5:29 PM CST, I called your team with the intention of securing a vehicle. I initially called the front desk counter, where I was informed that vehicles were being distributed. To ensure I didn’t miss out, I proceeded to call the national reservation ... read more

Stephanie Wright 

on Google

3 weeks ago

I love to post about positive experiences and chalk up negative experiences to someone having a bad day. But this Hertz location is the worst. I live in Atlanta and travel to Baton Rouge every other month. This time I had to book a flight and rent a car the same day. The Hertz app allowed me to book a car; however when I arrived I was rudely told there were no cars available. The lady at desk said I needed to book 72 hours in advance. She was unwilling to help me further. Luckily there was a very sweet lady at Enterprise tha... read more

Marvin N 

on Google

a month ago

The only reason this place get 1*, is because 0* isn't available. I booked a car the other day via Hotwire and my card was charged automatically. I go to pick up the rental the next day and was told, they don't have any rental cars. The lady then told me, she tried to call me. I asked what number did she dial, because I didn't have a missed call. She replied, oh...we don't have a number on file. At this time it was after 5pm and going to a local rental spot wasn't an option. This place is bad for business! She also told me, ... read more