This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Hertz Car Rental
- Transportation Services
- Montgomery, AL
About this business
Location details
4445 Selma Hwy, Montgomery, AL, 36108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
With a lot of negative reviews, I’d like to shed some light on my experience with this location. I have rented twice now and both times I have had no complaints. I was in and out in flash and both reservations were never compromised. The first visit I did have an older vehicle and the check engine light came on. Although inconvenient, I was able to bring the car back and swap it for an upgraded vehicle as an apology. I will continue my business with them. Thank you for making my trips easier and expedient!
They only get 1 star because I could not give them zero. Awful service. Even with no customers, they don’t have cars to fill the reservations they have accepted. Leads to long waits where you’re trapped in the airport. Do yourself a favor and utilize an alternate service when flying into Montgomery.
After a long day of terrible flight delays, I come down the escalator to see the Hertz employees packed up and heading out the door. All the other rental car agencies are still at their desks renting cars out. It's so unprofessional for an airport rental agency to close before flights arrive. Do yourself a favor and go with any other agency here. Stay away from Hertz, or they'll make sure a bad day gets worse. Hertz, I'm not leaving a message on your site so you don't have to suggest it in a reply. Just make sure your people... read more
Had advanced reservation. Arrived at 7:15pm. Counter was closed. Contacted Hertz via chat who told me they couldn't do anything to help me. Horrible business practice when a reservation is on record at an airport with late flights or subject to delay. Clearly this company has no concern for its customers.
Pickup: Vehicle was not ready for pickup upon arrival despite the reservation made weeks in advance. However, the customer service rep was able to get me one sooner than the hour she said it would take. Reminds me of the Seinfeld skit, they know how to take the reservation, but they don’t know how to hold the reservation lol Drop Off: Before operating hours drop off was easy. I recommend taking a picture of where you dropped off the vehicle (spot number), gas and mileage gauge, and picture of the return document before putti... read more
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 2.9 star rating with 118 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com