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Hertz Car Rental
- Transportation Services
- Montgomery, AL
About this business
Location details
4445 Selma Hwy, Montgomery, AL, 36108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
Had advanced reservation. Arrived at 7:15pm. Counter was closed. Contacted Hertz via chat who told me they couldn't do anything to help me. Horrible business practice when a reservation is on record at an airport with late flights or subject to delay. Clearly this company has no concern for its customers.
Pickup: Vehicle was not ready for pickup upon arrival despite the reservation made weeks in advance. However, the customer service rep was able to get me one sooner than the hour she said it would take. Reminds me of the Seinfeld skit, they know how to take the reservation, but they don’t know how to hold the reservation lol Drop Off: Before operating hours drop off was easy. I recommend taking a picture of where you dropped off the vehicle (spot number), gas and mileage gauge, and picture of the return document before putti... read more
I've picked up my car at 846 am . And parked car on 15 June 2025 at 800 pm On next day I was expecting they give me returned confirmation but no answer. I tried to call Montgomery office but nobody answered and they are still charging me and I dropped of key in key box on 15 June. I tried to call Montgomery office again and they say we are closed.. and they sill charging me another day.. had to lockup my card until they close my rental
Bad business and the worker that day need to be fired his customer service skill suck and he was very rude.
I'm coming back from vacation and have a reservation with National. And they ask me for my "Real ID." I show my passport since I'm a foreigner, my visa, and they don't want to accept it as identification. I explain to the manager that I'm a foreigner and don't have an official US ID. We're just coming back from vacation. The manager didn't resolve anything and said, "Talk to whoever you want or do whatever you want." Terrible attitude.
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 2.9 star rating with 115 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is closed now. It will open at 8:00 a.m.
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