This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Hertz Car Rental
- Transportation Services
- Scottsbluff, NE
About this business
Location details
250023 Airport Terminal St, Scottsbluff, NE, 69361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. 9:00 p.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. 9:00 p.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. 9:00 p.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. 9:00 p.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. 9:00 p.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. 9:00 p.m. to 10:00 p.m. | |
| Sun | 4:00 p.m. to 5:00 p.m. 9:00 p.m. to 10:00 p.m. |
Weekend rental during their listed business hours. We arrive to find no staff at all in the pickup area. After calling their customer service line it turns out the staff didn't intend to be there. We awkwardly got through the transaction of keys and paperwork left for us and emailed our documents over. Honestly, if this had been the service given to a less tech savvy client they would have sat waiting on staff all day. I will not be doing business with this agency again. Save yourself the headache, and use Enterprise!
My insurance company rented me a car through this company. It was super easy no hassle what so ever. I walked in and they handed me the keys to a beautiful car, all I had to do was give them my debit card and put a $300.00 deposit down. Since I had full coverage insurance on my 2024 Malibu my insurance paid for the entire car rental until my beauty got fixed, which was a couple weeks. Once my beauty was fixed I just had to drop the rental off! How easy. They had a drop box for the keys, I called the company to let them know ... read more
Ashley is a great manager to deal with. The day before I spoke with one of the employee Marissa and was PROMISED that I will get picked up. It was close to closing but it never happened. I was stranded for 1 hour. I tried calling back but of course the office is closed. It was terrible to be left stranded while PROMISES was made. I absolutely APPRECIATE what Ashley did for me. 10 stars for her! No complains! But please train your people. Don't promise what you can't keep. Thank you.
Absolutely horrific customer service. Rented a car for three days, was given a contract for a week and assured that information would be corrected to reflect charges for only the three days when we returned the car. The contract was never updated and we were charged over $1000. Multiple attempts to reach the agent and supervisors at the location were ignored, so we filed a dispute with our bank in order to have the charges corrected. The bank referred us back to Hertz who says they can’t speak to us because we disputed the c... read more
Absolutely horrific customer service. Rented a car for three days, was given a contract for a week and assured that information would be corrected to reflect charges for only the three days when we returned the car. The contract was never updated and we were charged over $1000. Multiple attempts to reach the agent and supervisors at the location were ignored, so we filed a dispute with our bank in order to have the charges corrected. The bank referred us back to Hertz who says they can’t speak to us because we disputed the c... read more
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 2.9 star rating with 39 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is open now. It will close at 4:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com