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Hertz Car Rental
- Transportation Services
- New Smyrna Beach, FL
About this business
Location details
2022 Aero Cir, New Smyrna Beach, FL, 32168, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My car was not available when I arrived. The staff at the FBO called Hertz and was put on hold. After waiting we went to two other companies in search of a vehicle and finally got one at Avis about two miles away. When we came back to the FBO to get our luggage, a Hertz person was there - an HOUR after our flight arrived - with a vehicle we no longer needed because we had a vehicle from another company. Hertz completely let this President Circle member down.
I had a confirmed reservation at this location. When I arrived, the door was locked and the phone just rings and rings. I learned a week later from Hertz corporate that you can only rent a car if you are arriving on a private flight. Utterly ridiculous. Looking at other reviews, this nonsense has been going on for years. It's inconceivable that Hertz allows this situation to continue. Would it be that difficult to notate in their reservation system the rental policy at this location? I am updating my review to respond to the... read more
Absolutely horrible service. Waited 90 minutes to get a vehicle and they said they don't take Apple cards even though I reserved with my Apple card online so I had to contact customer service online. From the time we went to the Hertz line to when we picked up the car it was well over 3 hours. What a great start to a vacation. We had the vehicle for 10 days and during that time I was driving through a tight alley way to get to our air bnb and the edge of the car scrapped the curbing (planter). Hertz inspected damages (it was... read more
No office and cannot actually pick up a car unless flying in, despite having a reservation. The hertz website doesn’t tell you this and lets you confirm reservation. Major waste of time.
Rented a car, for 3 days. returned it a day early. Full tank of gas and vacuumed it out. Get home go to check the receipt and there's a $400 extra damage fee... I did not damage the car at all. Now I cant even get ahold of anyone at this branch or its customer service line. DO NOT RENT FROM HERE SAVE YOU TIME AND MONEY.
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 3.3 star rating with 39 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is closed now. It will open at 8:00 a.m.
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