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Hermès
- Leather Goods
- Boston, MA
About this business
French luxury heritage brand carrying apparel, handbags, scarves, home goods, fragrances, shoes & other goods.
Location details
320 Boylston St, Boston, MA 02116, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 11:00 a.m. to 6:00 p.m. | |
| Thu | 11:00 a.m. to 6:00 p.m. | |
| Fri | 11:00 a.m. to 6:00 p.m. | |
| Sat | 11:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I purchased a men’s golf shirt in April 2025, and after just one cleaning, the buttons became discolored. I returned to the store to consult with the staff — they took photos and said they would order replacement buttons, but they refused to exchange the shirt. It has now been over three weeks with no updates or follow-up. For such an expensive item, the quality is poor, and the lack of service is unacceptable. I expected much better.
I had a great experience with the associate Anna (Anastasia). She wa Avery welcoming from the beginning and helped me size accordingly depending on the shoe style. I changed my mind about color several times and she helped me find the right size combinations and styles I was seeking. She offered me water. There was a wait to get into the store and it was quite hot because it was a crowded weekend in August. But once we got in the service with her was great. She helped me purchase the belt I wanted and showed me the reversibl... read more
I had a wonderful experience visiting the Hermès store in Boston. The service was warm and attentive, and it made my shopping experience truly enjoyable. I’m very happy with my purchase and look forward to coming back again.
Frequently asked questions about Hermès
How is Hermès rated?
Hermès has a 3.4 star rating with 186 reviews.
When is Hermès open?
Hermès is closed now. It will open tomorrow at 11:00 a.m.
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