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Hermès
- Leather Goods
- Troy, MI
About this business
Location details
2801 W Big Beaver Rd Space C-133, Troy, MI 48084, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I’m late to making this review; however, yesterday I was passing by the store and noticed Bianca, who I’ve known and worked with in the past. I waved and entered to formally say hello. One thing that really stood out to me this time, and reassured me about her, is that she is not sales-driven, but more so in her relationship with her clients and future clients. There have been so many new items on the shelf since I last shopped with her; not once did she mention one thing about showing new items or if I was interested in try... read more
I had such a wonderful experience working with Tricia. From the moment we connected, I felt genuinely welcomed and valued. What stood out to me most was her honesty, transparency, and the care she showed throughout our conversation. She made the experience feel personal and special. We connected over shared experiences, family, and genuine conversation—not just purchases. She took the time to listen to what I was looking for, understand my goals, and make me feel heard. Her knowledge, professionalism, and ability to create a... read more
I have been shopping at this store for quite some time, and every visit has been a great experience thanks to my sales associate, Kyle. The only challenge is when the store gets very busy, which is probably why appointments are recommended. The other day, I stopped by on an impromptu visit and decided to try on a few items close to closing time. Despite the timing, Kyle was incredibly patient, answered all of my questions, and created a relaxed, no-pressure environment. He took the time to help me find the best option, and I... read more
I've visited this Hermès location multiple times to purchase belts, wallets, and shoes, and every visit has been a great experience. The sales associates (Naya) is professional, knowledgeable, and genuinely helpful. They take the time to answer questions, explain products, and provide excellent customer service without ever making you feel pressured. As the only Hermès boutique in Michigan, it's a wonderful destination for anyone looking for luxury goods and a personalized shopping experience.
I cannot say enough wonderful things about this Hermès boutique. The customer service is consistently exceptional, and every Sales Associate is incredibly friendly, welcoming, and knowledgeable. What truly stands out is how well the entire team works together—there is a genuine sense of collaboration, and every visit feels personalized and enjoyable. The store always seems to have an impressive selection of inventory available, and I have never felt the need to shop elsewhere. The experience here reflects everything I love a... read more
Frequently asked questions about Hermès
How is Hermès rated?
Hermès has a 4.3 star rating with 299 reviews.
When is Hermès open?
Hermès is closed now. It will open at 10:00 a.m.
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