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Herff Jones Co.

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3.3
12 reviews
|Arts & Entertainment|Statesboro, GA 30458

7 S Mulberry St # A, #A, Statesboro, GA 30458

(912) 764-9314

https://www.herffjones.com/

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3.3
12 reviews
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  • 9 Reviews4.1Google
  • 2 Reviews1.0Yahoo! Local
  • 1 Review1.0Yellow Pages
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Tess H. on Yellow Pages

4 years ago

03/01/2016, 12:25 PM
I ordered my daughter's cap and gown online. My card was charged twice. I called my bank to be postive and they started it had been charged twice. My bank suggested I call them to inform them that my card was charged twice. When I called them they stated they only say one transaction and I should wait until it clears through my bank to make sure there were actually two charges. I checked my account the following Monday, and my card was charged twice. I called Herff Jones and stated that both charges had cleared on my account. They stated I send them a email with a copy of the transactions that cleared on my account. I sent them an email with a copy of the transactions they requested. I waited for some kind of response and received nothing. I called them a week later and asked them if they had received my email. I was put on hold and when she came back on the line she asked for all my information and stated my card would be credited within a couple of days. I asked why I wasn't contacted about any information. I was told they didn't know and told me again that my card would be credited in a couple of days. They never apologized. I have a feeling if I didn't contact them I would have never gotten my money back.
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A Yahoo Local User on Yahoo! Local

8 years ago

11/03/2012, 21:32 PM
Ordered JUST a extra tassel for my daughters graduation and was charged \$15 for shipping & handling for a pkg they sent in an envelope which postage cost \$1.64. Sure hope they handled it well for \$10! Rip off, schools should look more closely as the companies they choose for these types of affairs.
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mprough on Yahoo! Local

8 years ago

11/03/2012, 02:38 AM
Ordered JUST a extra tassel for my daughters graduation and was charged \$15 for shipping & handling for a pkg they sent in an envelope which postage cost \$1.64. Sure hope they handled it well for \$10! Rip off, schools should look more closely as the companies they choose for these types of affairs.
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