Fred L. on Insider Pages
11 years ago
11/22/2010, 12:09 PM
Unbelievable service provider
I'm treasurer for a 10-unit condo association and we've used Don Heath and his team for well over a decade to do our landscaping and have been very pleased with his service.
We recently decided to do our own landscaping to save money. As expected, this has been a pretty bumpy process.
Despite losing a meaningful contract, Don Heath has been nothing but the consummate professional. He has trained our personnel on operating the sprinkler system and provided ad hoc services as we needed them.
However, this morning I was completely stunned by his service. It snowed for the first time this year in Seattle. As expected, our association had completely forgotten about winterizing our sprinklers (or even turning them off). We frantically scrambled to give Don a call for help winterizing the system (it involves running compressed air through the system to that no water freezes in the pipes). Once we found Don, we learned that he had already visited us, turned off the water and winterized the system.
Sometimes the service just completely exceeds my expectations and this seems to keep happening with Don.