HearthStone at Leesburg

Stacy Rod 

on Google

5 months ago

Thank you, Hearthstone, for being just the place for my parent to call home. My tour, was amazing. The workers stopped and said hi and were smiling and interacting with other residents. I was introduced to a few family members and was made to feel like my parent had already moved in and was part of the community. A decision to move someone you love so much to memory care is not an easy decision at all and I felt like everyone at Hearthstone really make the people living there feel happy and safe. I toured twice and each time... read more

Lisa Moro-Ballou 

on Google

6 months ago

Both of my parents were residents of this new community. My father's experience was average. He would sit in the dining room for over an hour waiting to be served and was not even acknowledged. There were two occasions (over 3 months) where he didn't even get served at all and everyone at his table left. He showed up for activities that were cancelled (this happened routinely) but nothing was posted about the change. This is not ideal for a resident who already has some mild dementia! The worst care, however, was for my moth... read more

MindyLou Moro 

on Google

6 months ago

My wife and I spent the last few months of her life in this beautiful facility. Unfortunately, the outstanding appearance of the place does not match the level of care. Take note of how many residents have video surveillance in their rooms. This was recommended to us by a staff member because of what goes on! Some of the night staff are abusive, mean, and coldhearted, and the same ones work almost every night. We had a firsthand witness who reported extremely unprofessional and unkind behavior towards residents (and she was ... read more