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HealthEquity
- Financial Services
- Draper, UT
About this business
Founded in 2002, HealthEquity is a provider of personal health care financial solutions. It offers integrated health care account administration services for various tax-favored accounts. HealthEquity provides a technology platform under the brand HEQ Fusion, which helps members of a health plan understand the financial side of health care. Its HealthEquity Assist is a service focused on helping members of a health plan save and spend their health care dollars. The company offers a payment platform under the brand PayChoice,... read more
Location details
15 W Scenic Pointe Dr #100, Ste 100, Draper, UT, 84020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had an un authorized charge for over $2000 show up on my account to the HSA store. I called immediately after I received an email about the charge and have called 4 more times since. Each time I've hung up thinking they are taking care of it and each time the "customer service representative" has done nothing or the wrong thing (this was admitted by the last gal I talked to saying maybe they were new). Now waiting to hear back with what they can do since their representitives have messed it up.
I don’t know what has changed in the last 4 months but holy crap you guys suck. First of all I was locked out of my account for 3 weeks because customer service said “wait for 5 business days and try again”. Finally got that fixed then noticed my last 3 CHECKS hadn’t been entered in yet. Fast forward to today and I called to confirm my balance because I absolutely do not trust the app anymore. They said I have over $300 to spend.. just tried to pick up my prescriptions.. there was only $24 available to spend. Figure this out... read more
Health Equity has dragged their feet on letting me close out my account and transfer from their HSA to another one. Furthermore, their notice telling me to jump through more hoops had typos and formatting issues. They do not seem like a very professional company.
Worst company ever. Stole all the HSA savings I had over the course of 2 years on admin fees and paper bills sent to who knows where. Don't do it!
Taken me over two months to get MY money from my account. Now, they’re saying there’s an issue with my reimbursement even after they already accepted it with all the proper documentation. I wouldn’t recommend this company to my worst enemy.
Frequently asked questions about HealthEquity
How is HealthEquity rated?
HealthEquity has a 4.9 star rating with 8,182 reviews.
When is HealthEquity open?
HealthEquity is closed now. It will open at 8:00 a.m.
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