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HAY Melbourne
- Retail
- Fitzroy, VIC
About this business
Location details
176 Johnston St, Fitzroy, VIC, 3065, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Hay Shop Fitzroy is a bright little gem with beautiful colours and clean lines. Chris and Jasper were incredible, explaining options, discussing leadtimes, and helping to expedite our order with the warehouse. A pleasure to shop here.
The products are beautifully designed, but the in-store experience has been consistently underwhelming. I’ve visited three times now, and not once have I been greeted by staff. They generally remain behind the counter and don’t engage unless approached directly, which feels unwelcoming. Update: I sent a follow-up email as requested in the response below but haven’t received any reply. It’s disappointing, especially after being invited to discuss the matter further, only to be met with silence.
This store has beautiful pieces BUT I ordered a standard bench on the 2nd June this year and 5 months later are still waiting for delivery! I was notified after the purchase that it would be an early November delivery - and it's early November and nobody has bothered to let me know what's going on. I would definitely not buy from these guys again - such disappointing customer service.
helpful staff with great suggestions on what would work well in our space.
HAY will quite happily accept your money, promise delivery, and then simply disappear. Months after our order was placed, months more after the original delivery date, and only one item has been shipped. That item (2 outdoor chairs) is great, but useless without the table and bench we also ordered. We can hardly get a reply out of HAY customer service, let alone a returned phone call.
Frequently asked questions about HAY Melbourne
How is HAY Melbourne rated?
HAY Melbourne has a 3.5 star rating with 35 reviews.
When is HAY Melbourne open?
HAY Melbourne is closed now. It will open at 10:00 a.m.
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