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Hard Disk Direct
- Fremont, CA
About this business
Location details
45300 Industrial Place # 16, Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Unethical business practices warning: Bait and Switch - Buyer Beware! Ordered a harddrive from their online store , priced at $70 , and received order confirmation. I specified and paid for next day shipping . On the following day, instead of receiving my order , I received an email from Hannah informing me that the price was now $150 due to a “glitch” ( more than doubled ) and I needed to pay the difference for them to ship. Email from Hannah: I wanted to give you a quick update regarding your order. Due to a glitch, the... read more
Terrible company. Placed an order for a barebone that showed as 'in stock' on their website. After inquiring the next day, I was informed that the item will ship from their 'distribution' network within 1-2 weeks. 9 days later still no shipment. Asked for proof that the item will ship within the next few days or otherwise a cancellation/refund. Got ghosted. Filing credit card chargeback tomorrow. Company was added to our purchasing blacklist.
My company often purchases hard to find, refurbished, and EOL parts from Eric Williamson of Hard Disk Direct. Eric is very responsive, always helps us find what we need, and sometimes able to offer us a discount. We have had a good experience with the refurbished equipment we have purchased. In those rare instances where something did not work as expected Eric has responded right away and quickly shipped a replacement to us. I have read the negative reviews posted but have not had that same experience. I recommend Er... read more
Bait and switch practices similar to prior customers' experiences. Ordered an item for next-day delivery, spent the next 2 days chasing the order down only to be met with "Oh, this item was out of stock. Now we have it, but the price is now 155% of what you have a receipt for. All the while, the sku I ordered is still on their website, available, and at the price I originally paid. Customer assistance experience was quite disappointing, and will be adding these folk to my avoid list.
Thought I would share my great experience with Hard Disk Direct. I had great customer service from Eric W...no issue was too large for him. Received my drives and now my server has been restored...thanks a mil Eric and the Hard Disk Direct Team!
Frequently asked questions about Hard Disk Direct
How is Hard Disk Direct rated?
Hard Disk Direct has a 1.8 star rating with 5 reviews.
When is Hard Disk Direct open?
Hard Disk Direct is closed now. It will open tomorrow at 8:00 a.m.
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