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Hand and Stone Massage and Facial Spa
- Wellness
- Charlottesville, VA
About this business
Professional massage and skin care spa
Location details
250 Merchant Walk Ave Building 1100, Suite 400, Charlottesville, VA, 22902, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
AWFUL MANAGEMENT!!! I recently got a massage on August 10th. The lady was rude and I felt uncomfortable and on edge the entire session, if I knew where/how to push the attention button to stop the service I would have. After my service was complete the front desk lady asked me how it was and I told her it was not the best. There was quite a few people in the lobby so I respected not going into full detail. Almost immediately after I left I called to explain why I felt uncomfortable, she told me she would escalate this to the... read more
Great! My skin looks vibrant.
DO NOT GO HERE. The customer service is truly appalling. They do not care about their customers at all. I was a loyal customer, going at least twice a month for chronic pain issues. They made me pay for a two hour appointment when my car broke down in the middle of me moving and I had no way of getting there, even though I called to let them know ahead of time. Tried multiple times to talk to anyone and received no response after calling and emailing. Finally got a response but they did not follow through with what they said... read more
Received as a gift for Mothers Day with multiple add ons (deep tissue, hot stone, etc,). Easily one of the worst massages I have received. There was barely any deep tissue. I was asked if I had any areas of pain to focus on, I shared them, and they were passed over. If you are purchasing as a gift for a loved one, pick somewhere else! Literally anywhere else.
Solid experience overall! I had a great checkin and checkout experience from the lady at the front desk, and I saw Daniel for my massage. He was very communicative and respectful - I am a woman and I did not feel uncomfortable even once during this experience. Thanks Hand and Stone staff :)
Frequently asked questions about Hand and Stone Massage and Facial Spa
How is Hand and Stone Massage and Facial Spa rated?
Hand and Stone Massage and Facial Spa has a 4.3 star rating with 534 reviews.
When is Hand and Stone Massage and Facial Spa open?
Hand and Stone Massage and Facial Spa is open now. It will close at 8:00 p.m.
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