Hancock Whitney Bank

Roxannee Jimenez 

on Google

5 months ago

I was glad to find a bank from back home New Orleans here. It’s close to my house, it’s convenient for me. Anytime, I go to the bank, I get greeted with a smile and a teller ready for me at the counter. 

TAShannon1 

on Google

a year ago

If you're looking for a bank whose on-site staff are the ones answering your phone calls, this is the bank for you. No robot customer service, no call centers, there's not even a directory. You call and somebody competent answers your call and assists you. Also their banker, Ty, is very knowledgeable about finance in general and is very helpful and good at representing customers best interest. 

Ashley Benoit 

on Google

4 years ago

Customer service is ok, but drivethru states open until 5:30pm on Friday. I feel a business should honor those hours until closing time which states 5:30pm. Clerk working drivethru requested an earlier deposit. This is not the first time I have visited with the drivethru open light being turned off at 5:15pm if not earlier. This most certainly isn’t a positive view for customers who choose this bank. Felt this should be shared and hope this branch shows more appreciation and value for customers they do have.