Hamilton High Street Residence

Adeline Choi Lo 

on Google

3 weeks ago

They have the worst administration ever. No response with emails for days. Taking a long time to get deposit refund. Contract said up to 2 months after checking out but now waiting close to 3 months. Same explanation that they are taking the necessary steps to prepare the refund. I did not expect this as they seems very helpful and sincere when we were looking for a place for our mother. We paid everything on time as required and now that they have to return the deposit it's taking them a long time. 

Bobby Wong 

on Google

2 months ago

Hamilton High Street Residence has failed to return my mother’s refund of C$57,153.43 after six months with no reply I am a non‑tax resident of Canada. My mother lives in Vancouver and suffers from dementia. In 2022, I arranged for her to stay at Hamilton High Street Residence in Richmond while waiting for placement through Vancouver Coastal Health (VCH). To ensure stable housing during the wait, I prepaid two years of rent, and in June 2025 I prepaid another six months. In mid‑August 2025, VCH notified me that my mother cou... read more

Michael Lai 

on Google

3 months ago

My mother, 82, stayed a few months at the Hamilton senior residence. The unsafe environment had ants in the unit every day, flies, mosquitoes get into the unit easily, cause there are no screened windows. She had bad bites from mosquitoes and had to see doctor for antibiotics. The sales lady there coaxed my mother to put down a prepaid rent for 2 years with the promise that the money will be returned if my mother decided to change her mind and move out. My mother moved out last year, October 2025 but the management still ref... read more