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Grand Home Furnishings
- Johnson City, TN
About this business
Location details
3026 East Oakland Avenue, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Steve Lowe at the Kingsport Grand Home Furnishings store is truly amazing and goes above and beyond for his clients. My daughter (who has always bought her furniture from Steve) just purchased her first home and scheduled to have her furniture delivered the day she moved in. There were a couple obstacles that came up and that wasn’t going to happen, but Steve made miracles happen for that delivery and my daughter is over the top thrilled. We will be clients for life! Thank you Steve for all you do…we are forever grateful... read more
The unprofessional conduct and lack of customer service from their sales associates to the store manager, (Steve Tincher) is appalling. It started on Black Friday before closing when sales associates were standing by the door complaining about numbers. The young guy that was assigned to us was rude, pushy, and then lied to obtain the sale. Saturday morning when we decided to proceed with the purchase, we were told that our set was no longer available new and had to take the floor model with no additional discount. We agreed... read more
UPDATE: An associate reached out to me this morning and stated they would correct our situation by giving us a store credit for the amount of the couch if I would update the review. After talking to a supervisor from the insurance company and an associate from Grand Home Furnishings corporate yesterday morning who stated I voided my warranty and they were doing no more to help my situation, the person from Grand who called today stated she wanted to make it right. We do appreciate the associate who called today who helped... read more
We ordered a reclining couch and a recliner from Grand in December of 2021. We also bought the extended warranty. The couch broke prior to a year being up. Grand literally told us if we had just came in 2 days sooner, they would have replaced the couch. We then contacted the warranty company, since we had the Platinum Plan. Our first contact was in December 2022. A technician FINALLY came out in February 2022 and stated they expect the recliners to fail after 2 years. O_O Really?? Regardless, after the technician conta... read more
If you're looking for an amazing salesperson that knows his stuff...ask for Ronnie Hickman! He's been in the business for 25 years! Very knowledgeable, kind, and helpful. I had a wonderful experience at Grand with Ronnie! Kudos!!! Amy Glass
Do NOT buy your furniture from Grand Home Furnishings! They are the worst for giving you a delivery date and then the day before you get a call saying they can't deliver for another 3 days because their warehouse didn't feel like running a second truck with orders when the first truck was loaded. What kind of business is this? You put your customers out because your warehouse doesn't want to run a second truck to fill orders! This has happened twice with my orders from them. Never again will I purchase from them because of t... read more
Frequently asked questions about Grand Home Furnishings
How is Grand Home Furnishings rated?
Grand Home Furnishings has a 4.7 star rating with 1,373 reviews.
When is Grand Home Furnishings open?
Grand Home Furnishings is open now. It will close at 6:00 p.m.
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