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Gorin’s Furniture Inc

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4.8
639 reviews
|Furniture Stores|Norwich, CT 06360

49 New London Turnpike, Norwich, CT 06360

(860) 887-2579

https://www.gorinsfurniture.com/index.html

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About

Serving Southestern Connecticut and Southern Rhode Island families since 1936. Largest selection of Mattresses, Living Room, Bedroom and Dining Room furniture in the area. Family owned and operated.

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4.8
639 reviews
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2 reviews have no rating
  • 633 Reviews4.8Google
  • 2 Reviews3.0Yellow Pages
  • 1 Review5.0BirdEye
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David S. on BirdEye

18 days ago

03/31/2021, 12:16 PM
I have worked a variety of jobs in my lifetime, serving the general public, I was a submarine sailor, honorably discharged, earning a A.S. in Criminal Justice, retiring after twenty years in law enforcement. Honesty, professionalism, integrity, empathy, sympathy were all attributes I strove towards everyday, trying to show these to my fellow humans, whom I served. I recognize these positive traits when I see them, and I try to go out of my way to acknowledge them. To often though we can see apathy, and other negative traits as the norm for others in customer service and we just walk away felling terrible about the way we or someone else were treated so poorly. My health has passed it's expiration date, and pain is now my constant companion, it doesn't help that I had worn out my mattress and can no longer get a good night sleep. So most of you would understand how finding a good company who sells a wide range of affordable beds would be important to me, or anyone else. Gorin's Furniture in Norwich, Ct far surpasses good. This is a family owned company, whose family members supervise their sales people, all of whom are outstanding in the field of customer service. They listen to you, and because of their vast knowledge about the various products they sell, and in my case, mattresses and the various components that work together to help me and others achieve a wonderful, restful, healthy nights sleep. I am very grateful and feel blessed to have been helped finding a great mattress designed just for my size and needs, and being treated like I have value. Thank you Gorin's Furniture and staff. I highly recommend Theresa, as she was the sales person who helped me.
Al R. on Yellow Pages

4 years ago

03/09/2017, 07:10 AM
I found Gorin's by accident when driving around, and happened to be looking for a new mattress set. The staff were all very pleasant and helpful, and our mattress was delivered on the day and within the time frame we were given. Unfortunately, after having the mattress for two weeks, it became apparent that it was just a bit too firm for us. Luckliy, Gorin's has a two week "comfort exchange" policy that, for a fee of $139, you can exchange your mattress for a new one. Feeling terrible, I contacted Gorin's to see about taking advantage of the exchange policy. Gorin's staff and ownership couldn't have been more understanding, and we just had our new, hopefully much more comfortable plush pillowtop mattress delivered today--again, within the promised day and time. Overall, considering the great service, free delivery and old mattress removal, and no-hassle comfort exchange policy, we would shop at Gorin's again happily for our future furniture needs. Gorin's is a family owned business, and it shows in their commitment to great service!
Joseph N. on Yellow Pages

6 years ago

03/02/2015, 05:13 AM
Very poor customer service. paid cash for a sectional sofa and was told it would take up to 4 weeks to be at my house. By week 5 I had to call them and inquire about my purchase. Horrible attitude while on the phone. Would not recommend. Couch will be delivered next week. ����
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Jared Gorin on Foursquare

7 years ago

08/26/2014, 08:18 AM
You'll see what you like and like what you'll see!
Elizabeth G. on Citysearch

7 years ago

11/15/2013, 06:09 AM
I am extremely disappointed in my purchase from Friday. Not only did I spend $5,700 dollars at the store, but the Pedestal Bed was broken in multiple places! I found this out, when I went to assemble the huge bed, 2 States away! Shame on you!
Kimberly V. on Insider Pages

15 years ago

11/08/2005, 01:40 AM
excellent quality and service we bought our dining room set 2 years ago from them. Not only has the quality been wonderful, the delivery went so smoothly. We are very pleased with everything we have bought from them.
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