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German American Bank

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5 reviews
|Banks|Columbus, IN 47201

240 Jackson St, #100, Columbus, IN 47201

(812) 372-2265

Closed now



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German American Bank serves individuals, families, organizations and businesses in Indiana and Kentucky. With leading edge financial products and services in banking, property and casualty insurance, investments and wealth advisory, our team focuses on providing customer service excellence to each personal and business customer. We understand your financial needs change throughout the many stages of life and are happy to provide dedicated services with mortgage loans, auto and home insurance, checking accounts, business banking, and online and mobile banking and more. We're your community bank, committed to local, committed to you.

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5 reviews
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Jess McGuire review for German American Bank
Jess McGuire on Facebook

2 years ago

03/09/2020, 11:10 AM
I never had any issues with Mainsource in the 4 years i was with them. Switching to german has made my life hell. Everything that is deposites or withdrawn from my account automatically was shut off. They didnt send me a new debit card and my mainsource card was turnes off while i qas in chicago. The first day they opened, they offered no assistance for any issues i had and told me to go to taylorsville, hope, or seymour. Which was frustrating on top of the rude attitudes from the ladies. PLEASE bring mainsource back. I dont know why they thought this company would be better, but they were wrong
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Holly Ringer review for German American Bank
Holly Ringer on Facebook

4 years ago

05/19/2018, 11:57 AM
Working with MainSource has always been efficient and pleasant. Due to a snafu in the switch from MainSource to German American, had to call both within a period of 20 minutes. Again, MainSource customer service is outstanding (thank you, Vanessa), German American uses a contact center with awful customer service. Although neither can resolve the issue of no online access to accounts over the weekend, Vanessa contacted a supervisor to be sure she was giving the right number to me, and to make sure she understood this situation. German American representative was indifferent to the point of rudeness. If this is an example if German American and First Financial commitment and service to MainSource customers, we may want to look elsewhere for banking.
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