This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Germain Toyota of Naples
- Transportation Services
- Naples, FL
About this business
Our goal at Germain Toyota of Naples is to make the car buying process Faster, Simpler & Easier. We are changing the way Southwest Florida buys cars by offering a frictionless experience. We invite you to visit us so that you may experience a new, easier way to buy cars at Germain Toyota of Naples.
Location details
13315 Tamiami Trail North, Naples, FL, 34110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Very dishonest set of managers and associates. Trained to make money and not earn your business. Would not even try to negotiate with you. Just a simple we cant be where you want. What does that even mean? Are there no offers or even the effort to treat me with respect and possibly earn my business? After several calls and promises I come to the dealership only to be treated in such a disdainful way. Not the way to treat customers. If your intent is just to get people in the door and sell them lies, then thats not s very hon... read more
I was very disappointed in getting a "Bait and Switch" on a vehicle that was not even available. I went through the ON LINE information center, have SEVERAL confirmations of an LE Model Sienna for $36,000 new. When I arrived for my appointment I was shown that there were only Higher end $47K models all with 3,000 miles on them.
BUY FROM ANOTHER DEALER. So I puchased a car from them, asked for accessories that were there, and before day ended, they said the parts were sold to other customers and no restock available. I eventually reEngaged and found parts at the dealer, purchased them with installation, and they scheduled me for an oil change? When I explained I wanted the part installed my bill ballooned to over 300% of the part cost. A "huge" 10% discount for the mess up? Really? These people were confused and disorganized, with each employee refu... read more
Business response:
We apologize to the customer for the apparent miscommunication. He purchased an accessory over the counter and incorrectly assumed that would include the installation cost. The installation of this accessory took three (3) hours and customer was billed accordingly, but given a discount for the misunderstanding.
Watch out for these crooks. They have no morals and will totally rake you over the coals. They conned me into signing a lease for a monthly payment that ended up being $500 instead of the promised $360. The whole team is in on the con (sales, financing, managers). Then they act all nice when you tell them you are not happy with the car. Say they want to make it right. Look all concerned. But once you respond to the email survey management bombards you with they are done. That review is all they care about. A couple of months... read more
Business response:
The last transaction our records indicate are from 2018. We are not showing a recent transaction to reference the variance in payment.
Frequently asked questions about Germain Toyota of Naples
How is Germain Toyota of Naples rated?
Germain Toyota of Naples has a 4.6 star rating with 7,276 reviews.
When is Germain Toyota of Naples open?
Germain Toyota of Naples is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com