Generator Supercenter

MICHAEL A. S 

on BBB

a month ago

Worthless Generac generator with only 36 hours of run time, FAILED. Im told it needs valve adjustment, along with stator and rotor replacement. This will make our brand new generator a refurbished generator. I do not want this. I want a whole replacement generator. It is only 36 hours old. I was told by the Generator supercenter in Rockwall, ***** that it will take a review and diagnostics. Whatever the outcome, I do not want a rebuilt generator. I paid for a perfectly good working brand, new generator and thats what I shoul... read more

Dana C 

on BBB

a year ago

Purchased a 24kW whole house generator for $11,700 2 years ago. Generator ************ was a disaster from the start. Finally got around to starting the project but ended up that they tore our yard up right before the Memorial Day weekend after not showing up when originally said they would. Yard was a disaster, mud crusted on one of our HVAC units, left a trench so that gate could not be used safely. Inspection revealed they had laid the electric line right on top of the gas line in the trench.... FAILED the inspection. Tha... read more

Shaun V 

on BBB

2 years ago

I contacted Generac to purchase a generator last year and was sent this company on their behalf. Was told there was more than a year wait. I raised concerns about the time frame, the seller reassured he only needed a deposit to put us on a waiting list and that the deposit was fully refundable should I choose not to move forward. He seemed honest so we shook on it and proceeded. Months passed and because of circumstances, my wife and I have decided to sell the house this year after my kid finishes school. I contacted the com... read more

Duke B 

on BBB

2 years ago

Run as fast as you can in the other direction! This Company has no intention of providing any reasonable service. I paid them 50% down in September of 2021. It's not November 2022, I still have no functioning generator, and they have gone completely silent. They don't answer emails or phone calls. 

Robert B 

on BBB

3 years ago

I would like to recommend this business, but unfortunately I can not. The people are always very nice and polite, but they are so overwhelmed that I would recommend anyone wanting a generator call another company. I ordered the generator April 2021. I was told they were very busy and it could not be installed until October 2021. I called September 2021 and was told they have the generator but are very busy and would call me to schedule the install. I heard nothing and called again early October and was told they were still t... read more