GENCO Federal Credit Union

Vickie R 

on BBB

a month ago

I went to withdraw money from our **** and was asked what it was for. Even though I didn't see it was any of their business, I told them it for sending to relative to help with getting plane fare to get home from out of states since their online acct was frozen by their bank due to hacking. The credit union decided I was being scammed and put restriction on our acct where we can't get any money out of our acct. It is our money and should be able to use as we see fit, good or bad. We are not doing anything illegal. 

Rebecca T 

on BBB

6 months ago

I'm going to give an honest review of something that happened to me at the ************************* yesterday. I drove all the way from *****, ***** to ****** because I chose the ***** credit union because I've been with them for 15 years. I went to go pull $2000 out of my bank account. At the drive through, I was told I could not. I said that's okay, I'll drive around and go inside. She goes well. You can do that, but I can't give you 2000 and I said, why is that? And she said, because income tax time is going on and we ju... read more