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Geek Squad
- Retail
- Arlington, TX
About this business
Location details
1730 Pleasant Pl, Arlington, TX, 76015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I had to make an appointment to make an appointment… my phone is still broken and I drove for over an hour for no reason
if I could give a zero to this location I would. I had an issue with my new iPhone 17 I just bought. T Mobile set an appointment for me with the GeekSquad in Arlington. I showed up up at my allotted time after 30 minutes Dan one of the managers assisted me and said the fix would take 2 hours. After picking up my phone I started having issues with the phone. Screen will flash and go blank. I set another appointment Dan assisted me again and said phone would be ready in 2hours. Picked up my phone same issue Dan suggested I tak... read more
I feel like the communication is really lacking here. I had an appointment at 6:20pm and just left at 7pm because I was turned away, they couldn’t take in anymore phone repairs for the day. They have no one to check people in, myself and many others stood in line and the employees had no idea why we were there or what we needed. If someone had checked me in I wouldn’t have waited 40 minutes to be rescheduled. The lack of man power and communication skills is the problem.
Awful experience, a complete mad house. Several people in line and I had an appointment, wasn’t seated until 30min after my appointment time just to be told they don’t have my battery part for my phone which should have been checked / communicated before I wasted gas and time. Do not recommend!
I purchased a vacuum in September 2024 and added a protection plan that doesn’t expire until September 2027. When my vacuum needed to be replaced under that plan, I expected a replacement of the same product. Instead, I was only refunded the sale price I originally paid and told I would need to pay the difference to get the same item again. To clarify the policy, I called customer service in front of the manager and put them on speaker. Even they confirmed that the product should be replaced with the same item (or an equival... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.5 star rating with 60 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 8:00 p.m.
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