This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Geek Squad
- Retail
- Arlington, TX
About this business
Location details
1730 Pleasant Pl, Arlington, TX, 76015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I purchased a vacuum in September 2024 and added a protection plan that doesn’t expire until September 2027. When my vacuum needed to be replaced under that plan, I expected a replacement of the same product. Instead, I was only refunded the sale price I originally paid and told I would need to pay the difference to get the same item again. To clarify the policy, I called customer service in front of the manager and put them on speaker. Even they confirmed that the product should be replaced with the same item (or an equival... read more
If I could give zero stars I would. And I don't normally give bad reviews, but my experience with Geek Squad was so negative, I had to. I scheduled an appointment with Geek Squad for battery service on my Mac book. My appointment was for 7:20 pm on 4/23. I arrived a few minutes early and checked in. Then the service rep proceeded to help, not one, but 2 walk-in customers without appointments, ahead of me. Finally, just after 8:00 pm, it was finally "MY" turn. I spoke up to the other agent who was to help me that it was extre... read more
Lies about coverage with 0 accountability. Just skip geek squad all together. Especially with 4000 dollar tvs
Geek Squad doesn't answer the phone. Today my partner went over to pick up the computer's that we dropped off on the 23rd and didn't call us on the 24th saying that it was ready. Secondly they said that their wasn't any Chromebooks for repairs on her ticket but I was there when the girl came over and took both Chromebooks to the back. Either they are going to find out what happened to the Chromebooks or they're going to be paying for both of them. I hope that they are reading these reviews because I'm on my way back up there... read more
Dan is always amazing! He has helped us multiple times and we never leave unsatisfied :) 20/10
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.7 star rating with 56 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com