Geek Squad

C Nieves 

on Google

a day ago

I tried sending them a reply email but it was undeliverable. It's beginning to sound like hackers and rip off artist. The email stated that they billed and charged my account $498.98 for a subscription I never applied to or requested. 

Mamadou Diallo 

on Google

2 months ago

I recently had an excellent experience with Geek Squad, and I couldn’t be more satisfied with their service. From the moment I walked in, the staff was friendly, knowledgeable, and professional. They took the time to listen to my issue, explained the options clearly, and gave me realistic expectations. What stood out most was their efficiency and transparency. They diagnosed the problem quickly and offered a clear breakdown of the cost and timeline. There were no surprises just solid, reliable service. My device was repaired... read more

Daminic Vasques 

on Google

2 months ago

Had to drop a quick review because Geek Squad seriously saved the day. I was stressing over my laptop acting up slow, glitchy, you name it. Took it to Geek Squad and honestly, I didn’t know what to expect… but they were awesome. The tech explained everything in a way that actually made sense (finally, someone who doesn’t talk in robot language ) They kept me updated, fixed the issue quicker than I expected, and didn’t try to upsell me on a bunch of stuff I didn’t need. Now my laptop’s running smooth like new again. Major sho... read more

Tak Leung 

on Google

3 months ago

I had an extremely frustrating experience with the Geek Squad service at Best Buy regarding a broken laptop that would not boot due to a hard drive issue. As someone without technical knowledge, I approached them seeking expert help and expected a proper diagnosis and guidance on next steps. Instead, the experience turned into a nightmare. I specifically requested a diagnosis, but days later was told the laptop required a BitLocker key—something I had never heard of. When I returned for assistance, I asked if they could simp... read more

Anonymous 

on Google

a year ago

For some reason my android stopped ringing when I was called. The 5th Avenue store sorted the issue quickly, pleasantly, and w/o charging. Much appreciated.