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Geek Squad
- Retail
- Kennesaw, GA
About this business
Location details
850 Cobb Pl Blvd NW, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Very unprofessional. Went twice to get my screen on a iPhone 17 fixed. First time the guy told me everyone is sick all week and they can’t help until Saturday. It was Tuesday. Call customer support and they told me to return Thursday for help. I walk in and the lady behind the front just walks away. When she finally came back she told me it’s after 6 and they can’t help. I explained customer care said I would be ok to arrive at this time which was my appointment. She went to the back came back and said my part isn’t even n s... read more
The superiority complex of 1 Geek Squad rep has left me pissed off. I purchased an Insta360 Ace Pro a few weeks ago to use on our trip. It was purchased more on a whim, so it was done 1 night before our trip. It turns out that 1 of the battery packs provided in the box was DOA. It would not accept a charge, but luckily the second battery worked. ... so that's the backstory. Today - October 20, 2025 - I spent 15 minutes on Best Buy's automated calling system to figure out how to get the battery replaced. I couldn't talk to an... read more
Waited 4 hours to be helped and I had an appt! They had to ship my Lenova Laptop off. Waited in line 45 minutes just to pick it up. $680 worth of work but luckily I had the insurance thru Best Buy so I did not have to pay anything. However my laptop is doing the exact thing it did before Imagine if I had paid almost $700 and the laptop still had the same problem!?!?!? They have such horrible reviews and we pay sm for the insurance Everyone there is frustrated and angry having to wait and wait and wait. Do something Geek Squa... read more
absolutely horrible salesmanship and customer service. Will not be returning
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3 star rating with 54 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 8:00 p.m.
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