Geek Squad

JohnDavid Gutierrez 

on Google

2 months ago

Bad attitude. I went to see why my iPhone had a physical raddling sound, so they did some test. I guess it passed all of their tests so they couldn’t do anything, even while I was showing them the rattle. When they heard it they said “we can’t do anything about it”, even after hearing the rattle for themselves. When I asked them if they can just send it to apple so they can open the phone, they gave attitude and repeated they can’t because it passed all the tests. I was just asking a question, but I guess they think the cust... read more

Jay Russo 

on Google

6 months ago

Brought a blue screen laptop to Waterford that I had bought from best buy. They wouldn't even look at it. First they told me I was better off just buying a new computer, then they said they would charge me $80 for a diagnostics plus $200 subscription fee and that there would be no guarantee they would find/fix the problem. Brought it to Mr. Fix it in Groton, he had it back to me in 2 hours. What a joke. They didn't even look at it! It feels like they are scamming people into buying new computers or getting some bizarre subsc... read more

Elijah Fontenault 

on Google

8 months ago

Abysmal service team. Told me a camera would take 2 weeks to be repaired, now going on 3.5 weeks, still “in repair.” Then when trying to communicate with the store, I keep getting directed to the Best Buy corporate line instead of the actual store. They tell me they will have the store call me, the store doesn’t call.