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Geek Squad
- Retail
- Flagstaff, AZ
About this business
Location details
5005 E Marketplace Dr Ste 150, Flagstaff, AZ, 86004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I would give no stars if I could. Please be wary of this place for your devices. Save yourself trouble and go elsewhere. I went in having a problem with my front camera. They said it was also a face ID issue and so they needed to essentially replace the whole system. They said they had to order the part for me and it would take 2 hours the following day. When I showed up the next day, the woman said that the guy who was supposed to fix my phone called out so I would have to come back the following day. (No phone call, no com... read more
The people there are great but they are badly understaffed. Long wait times because of a ridiculous formula used to allocate staff puts these poor guys in the firing line of angry customers. Not a good look for Best Buy
My Samsung phone got infected with malware by an "app" I allowed to install. The malware took control, would not uninstall, nothing worked against it. I drove in from the forest late on a Sunday in panic, hoping for help. No appointment, just a walk-in. Tech Joey said he'd never experienced anything as insidious and hard to remove as this thing. But he finally found a fix to FORCE-uninstall it. GONE! My phone is fine (I rely on it for safety), no bad after-effects, and I didn't have to do the nuclear-option of a factory rese... read more
I took my phone to be repaired at geek squad and the customer service is a horrible experience here. The first day the guy that helped me was fine but the second day when the device was getting fixed was a whole different story. Initially, there were about 5 workers standing right next to us and none of them acknowledged or seemed to be able to help me but one of them did make eye contact with my partner sitting there and continued to laugh and converse with other employees. Fifteen minutes later and after the geek squad emp... read more
I took my Lenovo laptop to the Geek Squad while it was still under warranty, less than a year old. Some keys on the keyboard stopped working, so therefore I was forced to use the on-screen keyboard. I took it to the Geek Squad and the employee never looked at it, and I was told to buy a battery. I informed her it was still under warranty! She was obviously not trained and definitely had no interest to help. Now their technicians want over $300 to fix it. So, buyer beware and be careful of the Geek Squad advice. Not all of th... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.2 star rating with 29 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
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