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Geek Squad
- Retail
- Falls Church, VA
About this business
Location details
5799 Leesburg Pike Rm D, Falls Church, VA, 22041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I made an appointment to have my phone screen repaired and arrived on time after driving across town. When I got there, I was told they were not able to complete my service. There was no call or text beforehand to let me know the appointment could not be honored. Very disappointing experience. I do not recommend this service. If an appointment cannot be honored, customers should be notified in advance rather than being left to show up for nothing.
Twice I have tried to get devices repaired here. Both times were failures, with frustratingly terrible communication. The first time they took my device and told me to come back, only to tell me when I came back that they didn’t have the parts they needed to fix the device. Complete waste of my time, no apology. The second time they could not tell me anything about what was wrong with the device that was not obvious to me, a complete novice. No clear communication about what they did or did not do, what they did or did not k... read more
Extremely disappointed with this location. Inconsistent information given multiple times by different staff. Dropped off laptop Friday, inquire about it on Sat at 5pm and being told the tech is out sick and no one will work in my laptop until Sun at 11am. At 7pm (Sat) get a text saying laptop ready. Huh? How? On Sun coming to pick up my laptop, being told that information given on Sat is wrong that there was a tech working all day and that he ran all kinds of diagnostics with my laptop and that is good to go now. All of it s... read more
I ask a question about my windows computer and they can’t even comprehend. They take forever in the back. They are sneaky. They tell you lies. Had the worst experience.
I had a terrible experience at the Bailey’s Crossroads Best Buy/Geek Squad. I made a reservation to replace my iPhone battery and even called the number listed beforehand to confirm details, but the call was routed to someone overseas who couldn’t help me at all. When I arrived for my appointment the next day, I was told the battery wasn’t available. When I calmly tried to explain that I had already called and had a bad experience, the Geek Squad employee dismissed me, told me there was “nothing we can do,” and walked away. ... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 2.3 star rating with 27 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
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