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Geek Squad
- Retail
- Springfield, VA
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
6555 Frontier Dr, Springfield, VA, 22150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
The Geek Squad here is quite scammy. They are indeed polite unlike at the Alexandria location but the tech person here tries to upcharge you on everything. He won’t take no for an answer if you decline the Best Buy Total membership. I finally relented to his pressure to get it and then decided to cancel after a few minutes. He then proceeded to sneakily print out an itemized refund receipt for me but NOT process the refund through my bank, thus double charging me for both the membership and the individual service, thus charg... read more
Geek squad was supposed to be at my house yesterday. They never showed up - no email no text. Couldn’t get them on the phone because all phone calls do is continually talk about how great Best Buy is and you never talk to a human. They told me to text . I texted. They said they’d be back in a few minutes. It’s been five hours. I had to drive back to the store. They told me the repair man called in sick yesterday. They said they should’ve contacted me by text or email that didn’t happen. So frustrating. I’m curious to see if ... read more
Complete breakdown in customer service in that Best Buy/Geek Squad will waste your time by encouraging you to book an appointment for a service they know they can't provide. If I attempt to book an appointment for a replacement battery for an I-Phone 11 Pro, and I type these information into their scheduling app, but they don't carry such batteries (despite their website saying they carry I-Phone batteries) and they have no idea if, or when, they will EVER have I-Phone batteries in stock, you WOULD THINK, their scheduling so... read more
Quick and knowledgeable.
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 2.6 star rating with 27 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 8:00 p.m.
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