Geek Squad

Sandra S Newman 

on Google

a month ago

From my experience, it is best to visit the store and work directly with Geek Squad by scheduling an appointment, rather than seeking assistance over the phone. Individuals who claim to provide Geek Squad support and request remote access to your computer should not be trusted under any circumstances. In-store support is excellent; the staff work closely with customers, answer questions thoroughly, and explain processes clearly. They dedicate the necessary time to resolve issues, which may sometimes require leaving your comp... read more

Edward Irick 

on Google

a month ago

I chose Best Buy because they are an Apple Authorized Service Provider and made an appointment online to have my daughter’s iPhone screen replaced. In the booking, I listed the phone model and issue. About 30 minutes before the appointment, Best Buy called to confirm—but the tech had the wrong phone model on file and then said he needed to check on parts availability. He later confirmed they had the necessary parts. My daughter had already driven an hour to the appointment, so we moved forward. However, when she arrived on t... read more

Sylvia Byron 

on Google

2 months ago

3 stars because they fixed my issue, lost 2 because they completely wiped my computer. I inquired about it when I picked my laptop up, and the guy just flipped to the contract I signed and said “you declined the backup” sure, I did. The issue is that what I was declining wasn’t explained to me. I asked what accept vs. decline meant when I was signing the contract and the worker said it’ll be an extra $99. It was not explained that I would lose everything on my computer. I realize how this is partially my fault for not asking... read more

Jacque Foster 

on Google

6 months ago

Appointments system doesn’t work, call to make an appointment, confirm the part is IN STOCK. Show up, no part. Ridiculous. Not worth the savings.