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Geek Squad
- Retail
- Tucson, AZ
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
5311 S Calle Santa Cruz, Tucson, AZ, 85706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Sadly, my experience with the Geek Squad member yesterday was frustrating beyond belief. After two hours of patiently watching the the Geek Squad agent repeatedly try the same thing and get the same result, listening to him repeatedly say, "That's what I don't like about Google docs", watching him look up (on his phone) how to attach Google docs to an email, and then hearing him say he's just trying to learn about Google...the issue I was having with my phone was not resolved. At the end of two hours, he did show me how to r... read more
Seems like they know what they are doing and they are quite friendly.
I could never get through to schedule an appointment.
After being allowed to sit there for 30 min a second agent comes up and tells me I have to make an appointment. Would have been nice if the first agent, who knew I didn't have an appointment, had told me no walk-ins instead of telling me to take a seat. 5 stars for wasting my time.
I spent over 45 minutes calling this store not only regularly, but two separate in-store extensions as well! 0 response. The whistling hold music never stopped unless being transferred to their call center after about 5 minutes each time. The IVR is terrible, but trust me, that's all you will EVER get. Don't waste your time here, hit up a different company for your fixes! Best Buy doesn't deserve a penny.
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.2 star rating with 25 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
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