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Geek Squad
- Retail
- Richmond, TX
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
5340 W Grand Pkwy S, Richmond, TX, 77406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
The Geek Squad service at Best Buy, located at 5340 W Grand Parkway S, Richmond, TX 77406, has been extremely disappointing. We purchased a laptop for our son along with a protection plan, which has proven to be a complete waste of money. We reported a GPU issue over four months ago. Since then, the laptop has been sent to the service center twice and handed over to the store team once—but not a single time has the issue been resolved. In fact, during the first service center visit, no actual repairs were made; they simply p... read more
Worse customer service I have ever had.
They were very helpful recently with the purchase of my new computer and the cleanup of my old one. Everyone I spoke with was professional and took their time to explain everything to me. They also had a quick turn around for everything that I needed done.
I called to ask about a scanning for my phone since my bank needs prove, they said $100 for it. When I asked why they hung up almost immediately
I have been a long time customer with Best Buy and a preferred customer Purchase the washer and dryer along with the warranty wash machine broke it took them a week to come out and look at it A week to order the parts and now they're telling me another week to come out and install the parts that's over 3 weeks without a wash machine And they don't give you a time frame when they come out they tell you 7:00am in the morning till 7:00pm at night that's your time frame
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.6 star rating with 17 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 8:00 p.m.
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