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Geek Squad
- Retail
- Richmond, TX
About this business
Location details
5340 W Grand Pkwy S, Richmond, TX, 77406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
3.5/5 (Updated Jan 23, 2026) Updating my previous review. After more than a month of waiting, the service center confirmed that my laptop was lost in their warehouse. They did offer me a replacement laptop, which I appreciate. Thankfully, most of my data was backed up, so I recovered my files (though I did lose some saved software projects). The experience was very stressful and frustrating due to the long delay and poor communication, but I want to give credit where it’s due — Brandon and his team were professional, kind, a... read more
0/5 I am extremely disappointed and sad with this service. I gave my laptop for a simple cell replacement, and it’s been over a month with no updates whatsoever. I’ve called 12 times, and every time I’m told they don’t know anything because the warehouse has it, and no one actually cares to follow up. As of Jan 13, 2026, I still have no update, and now they told me not to call back—that it won’t help—and just sit and wait. This shows complete lack of care for customers. This is hands-down the worst service center ever. They ... read more
The tech helped not only myself but my husband as well with our separate issues. She was very professional.
The Geek Squad service at Best Buy, located at 5340 W Grand Parkway S, Richmond, TX 77406, has been extremely disappointing. We purchased a laptop for our son along with a protection plan, which has proven to be a complete waste of money. We reported a GPU issue over four months ago. Since then, the laptop has been sent to the service center twice and handed over to the store team once—but not a single time has the issue been resolved. In fact, during the first service center visit, no actual repairs were made; they simply p... read more
Worse customer service I have ever had.
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.5 star rating with 20 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
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