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Geek Squad
- Retail
- Lexington, KY
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
3220 Nicholasville Rd #170, Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
They did a great job transferring files from desk top to new laptop. The Techs were extremely professional, polite, ask if I had any questions and took time to answer questions.
Absolutely awful service if you can even call it that, I’ve spent a total of 7 hours waiting at this store for something that should’ve taken an hour or 2 tops. They’ve called me twice over the course of 3 days and even after paying for their “premium” membership you get no service. I’m ranting through Google reviews because I’m enough of a boomer to go do it in person but seriously this is the worst company when it comes to handling customer service.
Worst customer service experience I have ever had, if you can even call it that. I stopped in on 5/2/2024 in the evening about an hour before close for a pre-scheduled appointment that I set up on the website the night before. I needed a battery replaced for my iPhone. I looked up the cost on the BestBuy website the night before and it reported that it would cost $89. When I arrived, there was a woman with an iPad in front of me who was looking to have it repaired. The agent, Carter, had me wait 40 minutes in line over my in... read more
If I could rate lower than 1 star I would. Didn’t help anything. Waste of time.
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 2.6 star rating with 28 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open tomorrow at 10:00 a.m.
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