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Geek Squad
- Retail
- Watertown, MA
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
550 Arsenal St Ste 2, Watertown, MA, 02472, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I can't say enough good things about this tech team! Shout out to Alex and Bill!! My computer completely died on me, and they went above and beyond to get me back up and running. They were incredibly kind, patient, and accommodating throughout the entire process, taking the time to explain everything and how to prevent my future tech problems. Would recommend to anyone. Thank you again Alex and Bill!!
Customer service was chatting with each other and no attention to the customer at all. You have to beg for attention here
Knowledgeable, friendly, and fast service for MS Office installation on my new laptop.
I don't review much but I have to give the highest 5 star review to the Geek Squad here. Briefly: Dropped my 6 month old laptop bought at Best Buy, broke hinge. They told me that it wasnt under warranty since I dropped it and would take 2-3 weeks to assess and fix, with $89 initial cost and more later if needed. I got it back in one week and was refunded the $89 since they said it wasn't a big deal and considered it under warranty. Good as new. Exceeded expectations big time!!! Certainly much better than MicroCenter Cambridg... read more
Don't waste your time and energy by going to them. They were completely useless when I went. The clerk insisted that my laptop has a hardware problem and wouldn't even try to listen to me or check the actual laptop and recommended I get another laptop as mine was not going to be fixed. I took my laptop to another professional and he fixed my laptop in less than 10 seconds. It was not a hardware problem like they claimed to be. ZERO customer service!!
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.4 star rating with 28 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
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