Geek Squad

Pete O'Connor 

on Google

2 weeks ago

I set an appointment today for 11:20 AM, it took the gentleman over an hour to even check me in To replace the battery in my phone. I asked him how long would the process take and he quoted me one to two hours. To my surprise, four hours later, I’m still being held hostage by geek squad. I would advise anybody looking for any form of computer service or repair, cell phone repair, or anything else that has to do with the services geek squad offers to instead contact MicroCenter in Dallas were they value their customers as wel... read more

Armando Juarez 

on Google

9 months ago

I called. No one seems to care to provide excellent service. Turnaround for laptop battery replacement is 3-5 days and who can be without their computer that long when it’s the only way that person makes a living? Was transferred from one department to another and those departments are not in sync, demonstrating a total lack of organization and communication between them. 

Ned A 

on Google

11 months ago

Disappointing Wait and Communication Issues My experience with Geek Squad for a recent kitchen range repair was extremely disappointing. It took close to a month to get a simple burner issue fixed, riddled with communication problems and scheduling delays. Here's what went wrong: Multiple Appointment Cancellations: My appointments were canceled a total of 3 times without any notification from Geek Squad. Each time, I had to call them myself to find out about the missed appointment. Parts Availability Confusion: I received th... read more

Rochelle Glaze 

on Google

a year ago

Geek Squad is always great and gives great advice and recommendations.