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Geek Squad
- Retail
- Allen, TX
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
190 E Stacy Rd Bldg 3000, Allen, TX, 75002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Brought my gaming PC in. Unfortunately it was pretty much a complete loss so RIP to my gaming pc . Even worse, the day I got this news, my gaming laptop wouldn’t boot up either, so I brought it to these guys and thankfully they had me fixed and good to go in 2 hours. 2/3 of the visits, Natali helped me check my computers in and was very positive and friendly during the whole process. Update: Tommy got my laptop working again and was very attentive during the whole process. Very glad I live near here, and I’ll be coming anyti... read more
Terrible service took my iPad keyboard cover in for service. Apple support said they would replace it based on my description get to the store in the lady says it can’t be replaced due to it being considered customer damage when there was no damage whatsoever on it. Didn’t try to escalate or help just told me I was out of luck. Don’t waste your time they don’t stand behind Customer service or willingness to go above and beyond bunch of useless teenagers that just don’t care. Not just the teenagers that run this joke of an op... read more
I set an appointment today for 11:20 AM, it took the gentleman over an hour to even check me in To replace the battery in my phone. I asked him how long would the process take and he quoted me one to two hours. To my surprise, four hours later, I’m still being held hostage by geek squad. I would advise anybody looking for any form of computer service or repair, cell phone repair, or anything else that has to do with the services geek squad offers to instead contact MicroCenter in Dallas were they value their customers as wel... read more
I called. No one seems to care to provide excellent service. Turnaround for laptop battery replacement is 3-5 days and who can be without their computer that long when it’s the only way that person makes a living? Was transferred from one department to another and those departments are not in sync, demonstrating a total lack of organization and communication between them.
Disappointing Wait and Communication Issues My experience with Geek Squad for a recent kitchen range repair was extremely disappointing. It took close to a month to get a simple burner issue fixed, riddled with communication problems and scheduling delays. Here's what went wrong: Multiple Appointment Cancellations: My appointments were canceled a total of 3 times without any notification from Geek Squad. Each time, I had to call them myself to find out about the missed appointment. Parts Availability Confusion: I received th... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.1 star rating with 22 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
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