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Geek Squad
- Retail
- Mesquite, TX
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
2701 N Mesquite Dr Fl 200, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
The 5 stars is for Edgar at GeekSquad. I came in due to a lost phone warranty claim I had filed, which I later found the phone. I was trying to return a egift card and to get my deductible refunded as thats what I was told over the phone by corporate. When I went in person, BestBuy informed me that I couldn't return the egift card and to call the BestBuy egift card customer service number. I was receiving alot of back and forth, the ppl on call were telling me to go in person, in person ppl were telling me to call. But Edgar... read more
Very poor customer service. Need to hire more staff and train them properly. Didnt fix the issue. Promised to give the computer in 2 days, gave after 4 days saying there were multiple viruses, but we couldn't find any. Horrible service.
I recently experienced an issue with the refund process during a return and exchange at Best Buy. While the staff was helpful overall, I’m seeking clarification on how a $154 trade-in discount was handled during my transaction. Here’s what happened: On 12-19-24, I purchased a 13-inch iPad Pro (256GB) and received a $154 discount tied to a trade-in for an older iPad. This discount, along with a $200 promotional discount and an additional $270 trade in, was applied to my purchase. The next day (12-20-24), I returned the 13-inc... read more
Don’t order delivery from them. If it’s not in store just go to a different store that has it. They will not answer their phones and the automated bot was built to piss you off
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.6 star rating with 58 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
Need help? Contact us.
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