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Geek Squad
- Retail
- Winston-Salem, NC
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
1980 Griffith Rd, Winston-Salem, NC, 27103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Horrible customer service
They saved my PC once. When I bought the membership. But .... After that they became useless. Gave them my PC to turn on Secure Boot within the BIOS. They didn't do it when I picked it up. So I had to do it myself. Which was a headache. Then simply things like figuring out why a laptop won't turn on, my answer was "we don't know". I understand they deal with technologically illiterate people on a day to day basis. Which is overwhelming. I've seen the way people act ignorant to the workers and managers. They're overwhelmed an... read more
I have a computer from Best Buy and also purchased the Geek Squad warranty. It was taken in for service when the computer was taking a long time to boot up. I was told it had a corrupted hard drive that needed to be replaced. They were told that was fine but a complete back up needed to be done first as I have my wedding photos on that computer. Thank God I did not let them toss the old hard drive like they wanted to. I get home to find that they had backed up almost nothing. Even small files like my resume was missing. It w... read more
I am having IPhone issues and scheduled an appointment yesterday to come to Best Buy Winston Salem today at 2:40. I get there at 2:30 and am told to take a seat as they are behind on appointments. At 3:10 I am finally told to come up to the counter. I am then told they are at capacity on iPhone repairs and could not look at my phone today. What was the point of making an appointment for today??? I drove 25 minutes to have my phone looked at and then get told they are at capacity on IPhones so I can leave my phone overnight w... read more
They make you stand and wait for 15 minutes and after they say you’re late and makes you reschedule or pass others in front of you
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.1 star rating with 68 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 11:00 a.m.
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