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Geek Squad
- Retail
- Chesapeake, VA
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
1340 Greenbrier Pkwy, Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I turned my Apple Watch in on April 11th . It is now May 13th and I still don't have my watch. No can tell me anything or give me any information. I will NEVER go through Best Buy again especially the Geek Squad. Don't do it. You will never get you product back!
Customer service is terrible. Calls are typically routed to an outsourced center in the Philippines, and they refuse to transfer the calls to the local store even when there is a communication barrier.
the geek squad was super amazing!! my phone looks brand new. They were so patient and they worked with me, even though my phone was acting crazy.
Had an radio/backup camera installation appointment at 10:00 on a Sunday, dude showed up, didn’t open the door. We show up at 11:00 when the store opens, person says he opened the door at ten, when really he didn’t because we left at 10:03 since NO ONE SHOWED UP. General manager didn’t help either. HOWEVER, overall the experience went well in the end and I’m super happy with my installation! The time was the only flaw, but I’m happy with how it turned out…but respectfully, I’d never come to this geek squad again.
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.1 star rating with 32 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 8:00 p.m.
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