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Geek Squad
- Retail
- Jacksonville, NC
About this business
Location details
1116 Western Blvd, Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I AM SO SICK OF THESE AI PHONE ASSISTANTS. Geek squad/Best buy is the worst company to call if you ever need anything. Apple needs to reconsider making them Apple certified because we still have to waste our gas going here just to get a quick answer that we could have gotten from a phone call. I was on hold for 15 mins, then got transferred to someone in India to be placed on a call back list only for them to call me and drop connection because their internet kept going in and out, only to call again and be placed on hold fo... read more
Geek squad with their repair are nice and fairly quick but Best Buy and geek squad’s phone system is the worst I have ever seen if I can give zero stars I would they need to fix that thing and fix it immediately.
If I could give Best Buy a negative star I would rate them negative 5 stars. I called, and can not get past the electronic answering device, you can't even ask to just speak to a person. I needed some work done to an electronic device but I rather just go buy a new one from somewhere else. I'm tired of businesses using this automated answering service mess, humans were actually faster, just my experience out in the real world.
Working with the Geek Squad out of Jacksonville was a nightmare. First of all, the automated gauntlet you must navigate before talking to a person is exhausting. Once on the phone, scheduling services was friendly and easy. It was an entirely different story when the team arrived to install my TV. I was very clear in what I asked for during scheduling, and the person on the phone assured me they were adding all necessary items to the ticket to get what I needed for this request. When the team called before arrival, again I w... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.6 star rating with 74 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
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