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Geek Squad
- Retail
- Jacksonville, NC
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
1116 Western Blvd, Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Subject: Extremely Disappointing Experience with Geek Squad Employee I am writing to express my profound disappointment with the service I received from Geek Squad at Best Buy, specifically from an employee named Christian Belchum. Upon arriving at Geek Squad, I was the first in line with no other customers behind me. I simply asked to check in, as I had paid $174 for a yearly membership. After providing my account information, Christian mistakenly provided me with details about another customer, asking if I was Nathan. I cl... read more
i’m sure it’s helpful when someone answers the phone.
My daughter made an appointment for her laptop. They opened it, said it was "damaged". Gave her a price to ship it off and a list of 3rd party people, then sent her on her way. They ran no diagnostics and didn't explain what "damaged" meant at all. She drove 30min to be given less than 5 min diagnosing or attempting to fix anything. The problems she was having was clearly identified on the request for the appointment. If they thought it was damaged enough then, they shouldn't have accepted the appointment. The computer was n... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.7 star rating with 69 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
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