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Geek Squad
- Retail
- Jacksonville, NC
About this business
Location details
1116 Western Blvd, Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Geek squad with their repair are nice and fairly quick but Best Buy and geek squad’s phone system is the worst I have ever seen if I can give zero stars I would they need to fix that thing and fix it immediately.
If I could give Best Buy a negative star I would rate them negative 5 stars. I called, and can not get past the electronic answering device, you can't even ask to just speak to a person. I needed some work done to an electronic device but I rather just go buy a new one from somewhere else. I'm tired of businesses using this automated answering service mess, humans were actually faster, just my experience out in the real world.
Working with the Geek Squad out of Jacksonville was a nightmare. First of all, the automated gauntlet you must navigate before talking to a person is exhausting. Once on the phone, scheduling services was friendly and easy. It was an entirely different story when the team arrived to install my TV. I was very clear in what I asked for during scheduling, and the person on the phone assured me they were adding all necessary items to the ticket to get what I needed for this request. When the team called before arrival, again I w... read more
Subject: Extremely Disappointing Experience with Geek Squad Employee I am writing to express my profound disappointment with the service I received from Geek Squad at Best Buy, specifically from an employee named Christian Belchum. Upon arriving at Geek Squad, I was the first in line with no other customers behind me. I simply asked to check in, as I had paid $174 for a yearly membership. After providing my account information, Christian mistakenly provided me with details about another customer, asking if I was Nathan. I cl... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.6 star rating with 72 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 8:00 p.m.
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