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Geek Squad
- Retail
- Albany, NY
About this business
Location details
1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Just went in to get my zag cover on my iPhone 17 replaced because it has an unlimited replacement policy but the geek squad manager said there’s an eight dollar charge when the last six times I brought the phone in. They installed it for free and made no mention of any charge. It’s not the fact of eight dollars. It’s the fact that six times I came and replaced my screen protector, and there was no charge or mention of a charge and all of a sudden this manager wants to act like he’s Mr. Best Buy and he owns the place and enfo... read more
My phone had potentially been compromised via a link that I accidentally clicked, and my bank wanted me to go somewhere to get my phone checked out or cleaned before restoring my credentials. I had messaged a live chat agent on the Best Buy/Geek Squad website, and as you can see in the attached photo, they said that this is something that a Geek Squad member could do in person. So they scheduled me an appointment, and then days later after a half hour drive to get there and killing time before the appointment, once I talk to... read more
BEST BUY & GEEK SQUAD in Albany, NY ALWAYS have Great Experiences at this Location from ALL the Representatives. The last two visits i had 2024 phone transferred onto 2025 phone. The Reps are 100% fully attentive, detail orientated, and finish my requests completely. Shout out to Rep. Grayson very informative, Mgr. Dan spent a long time saving old info, and another Rep. who assisted with making a $2.04 payment in the midst of a transfer, which then a new transfer had to begin to be sure ALL data was on the 2025 model phone.
The lady with he glasses was extremely rude anytime I tried talking she talked over me, and kept getting annoyed because I was trying to clarify a question/ questions. Seems more like she was in a rush to just leave instead of helping me but she seemed nicer to the white people that were before me.
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.2 star rating with 61 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 8:00 p.m.
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