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Geek Squad
- Retail
- Albany, NY
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
1 Crossgates Mall Rd, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
BEST BUY & GEEK SQUAD in Albany, NY ALWAYS have Great Experiences at this Location from ALL the Representatives. The last two visits i had 2024 phone transferred onto 2025 phone. The Reps are 100% fully attentive, detail orientated, and finish my requests completely. Shout out to Rep. Grayson very informative, Mgr. Dan spent a long time saving old info, and another Rep. who assisted with making a $2.04 payment in the midst of a transfer, which then a new transfer had to begin to be sure ALL data was on the 2025 model phone.
The lady with he glasses was extremely rude anytime I tried talking she talked over me, and kept getting annoyed because I was trying to clarify a question/ questions. Seems more like she was in a rush to just leave instead of helping me but she seemed nicer to the white people that were before me.
I am in my seventies and I can honestly say I have never had a worse experience than dealing with Geek Squad. Purchased anew PC and they sent a trainee to set it up. After 2 days and being told she would be back of course she never did. After calling them 4 different times and being told someone would be calling me to make an appointment. Well that never happened either. If you have a lot of spare time on your hands try calling them.
Just had a frustrating experience at Geek Squad. I left work early and drove from a half hour away for a scheduled appointment to drop off a laptop for a physical repair. I waited 10 minutes on line to be checked in and was told it would be at least another 25 minutes before I can be seen. I understand delays happen, but 35 minutes for what should be less than a 5 minute appointment seems excessive. Adding to the frustration was two employees conversing in the back within view while one employee was working hard to do everyt... read more
I called regarding a well-known problem with Windows 11. I wanted to know if there had been a fix for the issue. The person I spoke with stated that they didn't ever hear of this issue. But he wanted me to drop my computer off so they can have it for 7 to 10 days and see if they could figure out what was wrong with it. That absolutely was not something I was willing to do.
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.2 star rating with 58 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
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