This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Geek Squad
- Retail
- Wyomissing, PA
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
1701 Crossing Dr, Wyomissing, PA, 19610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
My MacBook Pro, which is crucial to my work, went on the fritz very suddenly. It’s new and I have Apple Care, so I got into my car and drove 45 minutes to the closest Best Buy, where I’d purchased it. The man at the door asked if I had a Geek Squad appointment, and I said no, by the time I’d thought to call ahead, I was driving and the Best Buy phone bot wanted me to be in front of my computer. I think he’d heard that before, so he was able to get a Geek Squad person to help me. “Help” is the operative term. The agent was a ... read more
I had an appointment to install a dash cam both front and rear. The tech at the Geek squad stated that the agent who made the appt only stated to install the front and he refused to correct the error and install both dash cams as he claimed he did not have enough time. When i called to speak toa manger i was advised that my phone number was sent to management but no one has called back. This store has the worst customer service an management. I have filed a formal complaint with the corporate office and the BBB.
Geek Squad has now stood me up on three different in-home appointments over three weeks. Two of those times they only called after 5:00 pm after I’d been waiting all day. I have left 4 voice mails and sent two emails asking for a manager to call me and no response. Worst customer service I have ever experienced.
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 2.8 star rating with 39 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open tomorrow at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com