This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Geek Squad
- Retail
- West Des Moines, IA
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
4100 University Ave Suite 240, West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Tried to set up an in home visit to reprogram a component in our entertainment system. They did it before, some years ago. I spent an hour, a full hour! Long story short, the credit card charge didn't go through. (Thank God) The appointment fell through. What a lousy business model to use out of country call centers. Then the last person I talked to tried to upsell me to being a preferred status card member. This business deserves to go bankrupt.
Desk service and setting up appointment and repair was fine. They generally know how to talk to client's, and it helps I know enough about computers to know what issue I had, just not the means to fix it. My laptop's keyboard had become unresponsive. The hinge had become disconnected somehow, and was pinching the cable. Not only that, but the screen casing was breaking open, and the screen itself cracked. I can build PC's, but laptops are not something I have the means or know-how to fix on my own. Geek squad took the part i... read more
Paid $300 for data transfer and they failed. Tries to give me my comphter back in pieces. Poor cuatomer service. Lied about attempting to call, cell phone record calls. No maessages left.
Took my computer in on Feb.10th. because my computer was hacked through Facebook. Paid the yearly price. $279. Told me that they were having trouble with it (age) and suggested I buy a new one. I did, one for $279. Spent an hour getting it set up. Only to get home and I'm not able to get on it. Tried everything !!
This place is a joke! Made an appointment and drove 2 hours for a repair they said they could fix, just to have them tell me they don’t make repairs like that. The employees said their customer service team never knows what they’re talking about and shrugged their shoulders at me. So we went to You Break I Fix and they fixed it the same day!
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.4 star rating with 40 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com