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Geek Squad
- Retail
- Annapolis, MD
About this business
Location details
2643 Housley Rd, Annapolis, MD, 21401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I have a printer problem. It's mechanical. The rollers need to be cleaned and the fuser inspected and if necessary cleaned. I went through all the guidance from HP. I explained this. The CSR wanted $40 to connect me to a specialist who would charge me $130 to log into MY COMPUTER and take control. This is a mechanical problem with the printer, not a computer problem. Add a very thick hard to understand accent. Not impressed at all with Geek Squad. Already not impressed with Best Buy. They deserve each other.
The best thing I can say is, they are quick to respond. Everything else is flat out bad, I called regarding upgrading to windows 11, and the person on the other line had no idea what I was even talking about. If you have question on how to upgrade your pc or operating system, just ask chatGPT. Worked for me
Lap top had been hacked . Picked up took home and lap top worked fine until I tried to print and the printer would not print from laptop but did print from my phone. Took back and was told to call geek squad to come out and fix . Totally not acceptable. They should tell customers their printer won’t work if we fix your laptop
Fixed my problems and now evening is working. Thank you!!!!
They were very helpful and friendly. I showed up early and they were able to see me.
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.1 star rating with 19 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open tomorrow at 11:00 a.m.
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