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Geek Squad
- Retail
- Mountain View, CA
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
715 E El Camino Real, Mountain View, CA, 94040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Very poor service. Unfortunately, not many good alternatives in the SF Bay Area. I'd stay away from Geek Squad if possible.
I brought in a custom built pc that I could not figure out why it wasn’t working. When I went the first time, they told me what they thought was wrong from a first look free of charge. Then they gave me options of either just diagnosing the problem or diagnosing and fixing the problem (which cost more obviously) with Best Buy replacement parts. They didn’t try to coerce me to buy new parts. I really appreciated that. They called me back 2 days later and my ox was working again. 5/5 would go again if I have any other issues.
I brought in a custom built pc that I could not figure out why it wasn’t working. When I went the first time, they told me what they thought was wrong from a first look free of charge. Then they gave me options of either just diagnosing the problem or diagnosing and fixing the problem (which cost more obviously) with Best Buy replacement parts. They didn’t try to coerce me to buy new parts. I really appreciated that. They called me back 2 days later and my ox was working again. 5/5 would go again if I have any other issues.
Initially, they assured me that my scratched screen was covered by AppleCare, but due to a system outage, they requested I return another day. However, upon my return the following day, they unexpectedly informed me that the damage was not covered and kept me waiting for an extended period.
As an older person my computer skills are 25 years out of date. I depend on the Geek Squad to solve my computer problems.
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 4.3 star rating with 24 reviews.
When is Geek Squad open?
Geek Squad is closed now. It will open at 10:00 a.m.
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