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Geek Squad
- Retail
- Dublin, CA
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
4820 Dublin Blvd, Dublin, CA, 94568, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Geek Squad was an absolute waste of time and money. After my water-damaged MacBook was assessed at Apple (who told me it could boot into target disk mode for data transfer), I went to Geek Squad after I was told over the phone that I could pick up a new MacBook and they would assist me with the data transfer. Instead, the employee ignored everything I explained, dismissed the clear solution I provided (even while I showed him Apple’s instructions that I Googled in less than 5 seconds), and kept trying pointless power cycles.... read more
I went to geek squad to tradeoff my working laptop and they sent to customer service. Online estimate quote say $70 but customer service said $0 for tradeoff. When I asked they simply said old model. I said I don't want and by the time geek squad erased my OS. I enquired I want my laptop in the original condition and they said if you say tradeoff means it's outs. It took a lot of time to convince them to install the OS. After I said a keyword member for 7 years they agreed to install without charges. Looks like customer serv... read more
I had an iPad that I couldn’t unlock because of my siblings. Trevor was there and helped me a lot. Thank you Trevor! It only took 5 minutes max.
Geek Squad tries to sell you things you don’t need by providing unrealistic return dates to encourage you to buy from the store. I purchased an “on sale”laptop. It was out of stock, so I waited for it to be shipped, and was told my data would be transferred the day the new laptop arrived. Then, when it arrived was told it would take 3 more business days. The Associate and Store Manager didn’t care that this affected my livelihood, and made no effort to help. They were rigid and condescending!
I bought a 3K Magnolia Sony TV from Best Buy and after 14 month (2 months past warranty) the TV was not turning on. Called Sony service and they referred me to Best Buy and they connected me to Geek squad, after 3 weeks two technicians showed up and they did almost nothing just to convince me to go and buy a new TV. They did not touch my TV and no diagnostic action to find the problem, just verbally told me that the problem might be this and that and it takes a while to order the spare parts and even it might not work and ev... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3 star rating with 20 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 8:00 p.m.
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