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Geek Squad
- Retail
- Antioch, CA
About this business
Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Location details
5839 Lone Tree Wy, Antioch, CA, 94531, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
My experience here has been mixed. Very good for laptop/TV and very bad for appliances. Was looking for washer and dryer. Was there for 20 mins walking through the aisles and standing for someone to help. Both the employees were busy at the sales counter. Even when I stood at/nearby the counter for 5 mins, no help or even courtesy 'we will help you shortly' was offered. No one even looked up to acknowledge my presence. Left after waiting for 30 mins to talk to someone, including any of the many store managers. Had to go and ... read more
would give 0 stars if I could. I brought my iphone in to have the back glass repaired and was told I needed to bring it back the following week because they have to order the part. I brought my phone back and was told to come back in 2 hours only for me to come back 2 hours later to a completely broken unfixable phone. I was handed my broken phone back nonchantley and told “ your phone is no longer working you need to take it to apple to have it replaced.” they put a suction on my front screen and completely ripped the scree... read more
Take your Apple products to Apple for repairs. Brought my iPhone in for a cracked case repair. It took several days. They swapped out the insides and didn’t deactivate my eSIM. My phone doesn’t work and I can’t activate my repaired phone without my old one. This caused me to spend hours on the phone with my cell provider explaining the situation.
They always get the job done, and in this case, troubleshooting my laptop and verifying the viability of the installed anti-virus security systems effectiveness when I was thinking otherwise was the reassurance I needed. I just feel they are shorthanded. One has to make an appointment to bring in the device and another to pick it up after it's been paid for and notice provided to customer of task(s) completed. Cost efficient for them and an incentive to use their online service, which is even far more cost efficient for them... read more
Frequently asked questions about Geek Squad
How is Geek Squad rated?
Geek Squad has a 3.6 star rating with 39 reviews.
When is Geek Squad open?
Geek Squad is open now. It will close at 8:00 p.m.
Need help? Contact us.
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